Return & Refunds

To be eligible for a return, please ensure the following prerequisites are met:

• In case of Wrong product received
• In case of Incomplete order received
• In case of Damaged Product received

 

Items that do not qualify for returns:

• Breakable items such as terracotta products
• Products purchased during sale
• Custom - made orders

 

Initiating a Return Process

To initiate return, please follow the steps below: -

• Initiate the return within 2 days of product delivery.
• You can initiate the return by emailing us at contact@createyourtaste.in or using WhatsApp chat.
• While submitting a return request, please provide the following details:

1. Image/Video of the product received
2. Order Number, AWB number, Reason for Return

• To process a return, please ensure the items are packed in the original packaging used.
• If the listed reasons qualify for a return, a refund will be provided after the items pass a quality check

 

 REFUND PROCESS

• Once the product reaches us, the team will do a quality check and refund will be processed accordingly.
• If the payment was made via Credit/Debit Card, Net Banking or UPI, the refund will be processed within 10-15 working days to your original mode of payment.
• For Cash on Delivery (COD) orders, our team will contact you to facilitate a seamless refund experience.

 

EXCHANGE

• As a policy, we currently do not provide EXCHANGE.

 

 CANCELLATION

• Please note once the order is placed, it is not eligible for immediate cancellation.